Blog & news

AI

PostNL has successfully used its chatbot, Daan, for several years to support customer service. As the national postal and logistics provider in the Netherlands, PostNL handles millions of customer interactions each year. In 2022, PostNL, with whom we were already building the PostNL app, approached us seeking an innovation boost: how could the user experience […]

AI

Rapid prototyping with the Jumpstart methodology This project highlights our Jumpstart methodology, a fast, cost-effective pressure cooker approach designed to rapidly build and validate working prototypes. In 2024, KLM returned to us, seeking an innovation boost for their critical passenger service kiosks at Schiphol Airport.   AI customer service challenge: Rigid self service kiosk interface […]

AI, Data & Analytics

AI implementation strategy for enterprise document management Curamando’s work with a leading contractor organization, employing over a thousand people, began with a clear focus on operational efficiency. Given the CEO’s strategic decision to prioritize AI, our partnership centered on finding a high-impact, foundational project to launch their transformation journey.   Knowledge management challenge The client […]

AI, Marketing & Customer Acquisition

LLMs are transforming how we create and consume content, but AI content doesn’t have to mean low-quality or generic outputs. When strategically managed, it can enhance both content creation efficiency and SEO and GEO performance.  At Curamando, we’ve developed an AI content process that blends human insight with machine speed, ensuring relevance, quality, and SEO […]

Retention & Loyalty

Email marketing continues to thrive in the digital marketing toolbox, yet the strategies that worked before are quietly losing their effectiveness. Many long-held beliefs are becoming outdated, and clinging to these can hinder the effectiveness of campaigns. This article explores five such outdated truths and offers modern strategies to enhance email marketing efforts. By understanding […]

AI, Data & Analytics

Ever seen an AI app promise a simple plug-and-play experience? Just “connect your data” or do a quick data dump, and let the AI work its magic. Maybe you’ve tried it. Maybe you’ve heard stories from colleagues who have. Sound familiar? Did it actually deliver? If you’re reading this, chances are it didn’t. And you’re […]

AI

Artificial Intelligence (AI) is rapidly transforming the digital marketing landscape. From automating repetitive tasks to delivering hyper-personalized experiences, AI is helping marketers work smarter. But what exactly does AI mean in the context of digital marketing, and how can you leverage it to drive better results? Let’s explore the essentials. Estimated reading time: 2 min […]

AI, Data & Analytics, Marketing & Customer Acquisition

In the dynamic world of social media advertising, standing out is crucial. Polestar, in collaboration with Curamando, embarked on a project to refine its social media strategy by integrating creator-driven content. This article outlines the process and results of this collaboration, highlighting the concrete steps taken and the value created. Written by Fabian Ström, Digital […]

AI, Business & Sales Channel Strategy, Business Operations & Merchandising

To keep up in today’s rapidly evolving digital landscape, the ability to drive change and generate growth through data-driven insights and strategies is key. At Curamando, we are dedicated to empowering businesses to navigate these challenges effectively. Estimated reading time: 9 min Businesses today face complex challenges. While growth remains a universal goal, achieving cost […]

Retention & Loyalty

Businesses are constantly seeking innovative ways to engage and retain customers. One emerging trend that is gaining significant traction is the concept of ecosystem loyalty programs. Unlike traditional loyalty schemes, these programs offer a comprehensive approach by integrating multiple businesses to provide broader customer benefits. Understanding this trend is crucial for companies aiming to stay […]

AI, Technology & Tools

How can AI and machine learning transform your customer insights into powerful strategies for segmentation, upselling, and retention? Written by: Sarah Reichhuber, Data Scientist Consultant and Sara Haas, Data Scientist Expert at Curamando. In today’s rapidly evolving business landscape, the integration of Artificial Intelligence (AI) and Machine Learning (ML) is not just a trend– it’s […]

AI

NORNORMS was launched as a new venture in 2020 with financing from Inter IKEA Development to break into the office furniture market. NORNORMS uses a subscription-based furnishing model, letting its customers subscribe to beautiful, affordable, and fully circular furniture. Eidra was brought in from day one to build and run customer acquisition. The challenge was […]

AI

A global technology leader faced challenges crafting unique selling propositions (USPs) for its diverse product range. The process was scattered, leading to inconsistent quality and alignment issues among the UX, Product, CRO, and SEO teams. Eidra played a significant role by developing an AI content assistant, enhancing the company’s efficiency and messaging quality. Overcoming Inconsistencies […]

Retention & Loyalty

Fostering strong relationships with B2B clients is more crucial than ever, with the business landscape becoming more and more competitive. As companies strive to maintain an edge, B2B loyalty programs have emerged as a strategic tool to enhance client relationships and drive long-term success. This article investigates the significance of B2B loyalty programs, exploring their […]

Retention & Loyalty

In today’s global and competitive market, businesses are constantly seeking new ways to enhance customer loyalty. The loyalty programs on the rise today are no longer like the ones that excelled a few years ago. To keep your program relevant in the loyalty space, it is important to keep updated on recent developments in the […]

AI, Marketing & Customer Acquisition

In an era where digital landscapes are rapidly evolving with AI search, staying ahead of search behavior trends is crucial for brands aiming to maintain visibility and relevance. It would be naive to think that how we search the internet will remain unchanged in the near future. Therefore, it’s important to stay ahead and avoid […]