AI Sentiment Analysis: PostNL Validates New Personalized Chatbot Experience
PostNL has successfully used its chatbot, Daan, for several years to support customer service. As the national postal and logistics provider in the Netherlands, PostNL handles millions of customer interactions each year. In 2022, PostNL, with whom we were already building the PostNL app, approached us seeking an innovation boost: how could the user experience […]
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