AI chatbot for business: Boosting productivity with generative AI

AI implementation strategy for enterprise document management

Curamando’s work with a leading contractor organization, employing over a thousand people, began with a clear focus on operational efficiency. Given the CEO’s strategic decision to prioritize AI, our partnership centered on finding a high-impact, foundational project to launch their transformation journey.

Knowledge management challenge

The client managed a vast volume of internal documents critical for daily operations, partly due to strict market regulations. The challenge was not the volume itself, but accessibility. Employees found the extensive internal document system time-consuming and difficult to navigate, especially new hires. This complexity directly impacted productivity across the organization.

In selecting Curamando, the client sought a partner with the deep expertise to not only build a solution but also to guide their people through the change. In a joint workshop, the “Internal AI Assistant” was chosen as the ideal first step, given its immediate internal impact and the critical need to ensure the quality of existing information for optimal AI performance.

AI solutions: Azure-powered generative AI assistant

Our solution blended Curamando’s strategic guidance and operational know-how with our deep technical capabilities, ensuring immediate value creation and a long-lasting relationship. We approached the challenge by leveraging the client’s existing IT infrastructure, prioritizing efficiency and adaptability. The solution focused on building a centralized, AI-driven knowledge hub:

• Integrated design: We utilized the client’s existing Azure environment, leveraging functionalities like authentication and file management to ensure seamless integration and minimize disruption.
• Generative AI: We implemented a custom generative AI-powered assistant that allows employees to access all internal documents through a simple chat interface.
• Holistic implementation: Curamando provided comprehensive guidance that extended beyond the technology itself. This included initiating and guiding the quality assurance process for existing documentation performed by the information owners (crucial for accurate AI responses), extensive training sessions, detailed user guides, and a KPI dashboard to track adoption and implementation success.

This approach ensured we solved the immediate issue while simultaneously laying the groundwork for a broader, scalable AI ecosystem.

AI automation results: Improved productivity and efficiency

The successful organizational launch of the Internal AI Assistant yielded immediate, tangible results:

• Significant time reduction: The time required for employees to locate accurate information was significantly reduced.
• 1200 estimated annual hours saved after the implementation of the AI assistant.
• Vastly improved user experience: The chat interface offered a much more user-friendly and intuitive navigation experience compared to the old system.
• 100% of the audience who used the tool preferred it over the traditional and previous ways of working.
• Enhanced data quality for future growth: This initial project not only improved immediate access but also significantly elevated the quality of the client’s existing documentation, creating a more reliable foundation within the Azure environment for future AI functionalities.

Curamando played the role of a true team player and guide. We ensured the creation and implementation of a sustainable solution by transferring knowledge and expertise through targeted guidance and training, empowering the workforce to adopt the new tool and successfully continue their AI journey.

Key success factors for AI adoption

• Strategic alignment: Choosing the AI Assistant project because it directly addressed the CEO’s strategic priority of boosting efficiency and had a high internal impact.
• Leveraging existing tech: Utilizing the client’s Azure environment, which ensured easy adoption and leveraged existing organizational investment.
• Holistic support: Providing hands-on guidance, training, and a KPI dashboard, which are essential for successful organizational change and sustained AI adoption.
• Focus on information quality: Prioritizing and facilitating the quality assurance of existing documentation as a crucial first step, ensuring long-term value beyond the initial quick win.

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